Last Updated: May 11, 2026
Volten AI ("we", "us", or "our") provides an AI-driven support platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including our integrations with WhatsApp, Instagram, and Facebook.
We collect information necessary to provide our services, including: contact identifiers (such as phone numbers or social media IDs), message transcripts, and knowledge base documents uploaded by your organization. We also collect technical data like IP addresses and browser types for security and analytics.
Your data is used to: automate customer support responses using AI, provide analytics on conversation performance, manage billing based on usage, and maintain the security and integrity of our platform.
We implement industry-standard security measures, including end-to-end encryption for sensitive data and strict tenant isolation. Each organization's knowledge base is kept in a secure, isolated environment and is never used to train global AI models.
We process data through third-party AI providers (such as OpenAI and Google) and messaging platforms (such as Meta for WhatsApp/Instagram). These providers are bound by strict confidentiality and data protection agreements.
You have the right to access, correct, or delete your personal data. Organizations can purge their data and agent logic at any time through the system settings.
If you have any questions about this Privacy Policy, please contact us at [email protected]
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